OUR SERVICES
Our services are uniquely designed to simplify your letting experience and maximise your revenue while offering a personal and affordable service. As local holiday let owners ourselves, we can relate and understand the challenges of setting up and running a successful rental. With our years of experience, we can help you achieve your goals at an accelerated pace!
Marketing & Revenue Optimisation
Reach new levels of profitability
​Our Marketing & Revenue Optimisation service is designed for owners who want to remain hands-on while we maximise occupancy and profit. This is our most popular and cost-effective service and is fully transparent. We take on the marketing and bookings to quickly achieve greater revenue which leaves you free to focus on the housekeeping and maintenance. We have developed and refined our strategy over years of successfully letting holiday homes ourselves and are proud to say that we outperform traditional holiday letting agencies. This service includes:
Consultation & Advice
Our experienced team visit and review your property to suggest proven improvements to enhance marketability and guest experience. We also direct you to any legal or health and safety requirements.
Professional Photography
We prepare and stage your property before our specialist property photographer works his magic. Remember, the photos are your guests' first impression and are crucial to securing maximum bookings and prices.
Marketing
Reach a very wide audience by listing your property on the most visited platforms (see list below) and maximise the number of direct bookings (higher margin!) by promoting your properties on our social media, popular local businesses and our own website.​
Enhanced guest communication
We take care of all guest communication 24/7 using our messaging software which includes booking confirmations, tailored detailed check-in/out emails and guest queries before, during and after their stay to make sure they have the best stay possible and to encourage repeat business. We respond to queries in less than 1 hour 100% of the time.
Tailored Pricing Algorithm
Increase property occupancy and profit margin using our advanced dynamic pricing tool which consistently monitors the market and adjusts prices based on market conditions (and according to your preferences).
Leading property management software
Seamless integration across all platforms, flexible check-in/out dates and ability to manage any length of stay - no double bookings and fewer gaps in the calendar – which means higher income for you!
Digital guidebook
We create and regularly update a tailored interactive guide to your property and the local area (hidden gems, activities, places to visit, eat and drink) for your guests. The guide is accessible online or via an App on your guests' phone, and is also displayed on a tablet in your property.
Full Transparency
Via our client portal owners have access to all bookings and guest information, and have the ability to block dates for own use or maintenance and download financial reports to stay up to date with performance and revenue generated. Your housekeepers can also access the calendar and receive booking notifications to stay up to date with up-coming changeovers.
All-Inclusive Management
Hassle-free turnkey service
Our All-inclusive service is for owners who want us to deal with every (or most) aspect of the rental. This service includes everything from our Marketing & Revenue Optimisation service plus:​​​
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Professional Housekeeping
Property Management
Complete changeovers by our reliable and trusted partners who leave your property spotless for your next guest. They deal with the laundry and linen, cleaning, top up the supplies, report any damage or missing items and leave a lovely welcome basket full of local produce for your guests to enjoy on arrival!
Linen & Towels
We provide high quality linen and towels and use the best laundry and linen hire service in West Cornwall.
Our network of trusted local tradesmen will ensure that all issues that may arise will be taken care of promptly with minimal disturbance - we aim to resolve most issues within as little as 24 hours.
No Hidden Fees
We believe in full transparency so we do not charge commission on housekeeping, linen or maintenance services - all expenses and invoices are passed on to you at cost.
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Why should I use Naut Holiday Homes?First and foremost we are local and experienced holiday let owners ourselves with very high standards. We struggled to find services that met our expectations so we decided to create our own services and set of tools. We know what it takes to create, manage and maintain a high level of service for you and your guests. After years of experience we are proud to say that we outperform traditional agencies not only in terms of occupancy but also in terms of quality of management. We are Superhosts on Airbnb and have been awarded the Guest Favourite Badge in the top 5% of homes worldwide. But don't just take our word for it - check out our Testimonials.
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How do you outperform traditional holiday letting agencies?We use leading property management and dynamic pricing software allowing us to offer flexible booking options and prices that adjust to the market based on competition and demand. This ensures that your property is competitively priced, maximising revenue and occupancy.
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How do you handle commission?We charge commission on the nightly price paid by the guests. Commission is not charged on housekeeping (cleaning and linen) and maintenance costs which are passed on to you at cost. This approach ensures full transparency and makes sure that we both benefit when your property thrives.
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When do I get paid?We deduct our commission and pay you on a monthly basis with an itemised invoice.
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My property is already listed on Airbnb/Booking.com, can I keep my reviews?Yes, we able to integrate your Airbnb or Booking.com account with our management platform so you can keep your existing reviews and superhost status.
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I am interested in Full Management but do I have to use all the included services?We are flexible and more than happy to provide bespoke packages/services. For example, if you are handy with maintenance or want to do the housekeeping yourself, we will be more than happy to leave these aspects of management to you.
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Do I need to deal with enquiries and guest communication?No, our team will deal with all enquiries before converting them into firm bookings and communicating with guests directly before and during their stay. We also contact guests at the end of their stay to seek feedback and reviews to help promote your property and make improvements if necessary.
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Should I allow dogs?Your property, your rules! Of course, allowing pets will most likely lead to more bookings however it will also increase your housekeeping costs and maintenance. We have successfully been managing multiple properties that do not allow dogs for years with minimal impact on revenue. Guests with allergies will be looking for exactly that.
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I want to manage the housekeeping and/or maintenance myself, can you recommend trusted professionals?Of course, we are here to help! If needed we are more than happy to help you find quality housekeepers and tradesmen but keep in mind that you will be in charge of liaising directly with them.
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I have my own housekeepers, how can they stay up to date with booking and changeover dates?You and your housekeepers will have access to our Property Management System and can receive email notifications when bookings are received so they can stay up-to-date with the calendar.